I was in one of my favorite grocery stores the other day to pick up a few items. While I was there, I noticed they were making massive changes to their items in inventory. I knew they were getting ready to relocate to another store location in a few months, and that it was a brand new facility.
One of the driving factors for the decision to move was a competitive one. Within in the last few months, several new grocery stores had entered the market with splashy advertising touting their presence. These competitors were diverse in their offerings: one offered lower prices and “bag your own groceries”. Another was a national chain that was definitely more upscale.
Yesterday, I had a conversation with a friend of mine who recently retired after having a decades-long successful career as a manager in the medical field. We talked about the importance of performance interactions and the pivotal role of the manager. He remarked that his management style was very laid back and his tendency had been to avoid rather than address performance issues. This style he believed, worked best with the culture of the organization and was a key factor contributing to the high employee retention rates.
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Overcoming Reluctance for Performance Conversations
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